Does it require Caller ID service?
Yes, this device requires the caller id service to be active in order to work properly.
How does it Work?
It's very easy to install and use ... there is no programming needed, simply plug it in between the phoneline and your phone (as shown in the manual), and wait for unwanted calls to ring ... then press the BLACKLIST button to add unwanted calls to the BLACKLIST so that next time those numbers call, the unit disconnects those calls. Optionally, if you have a list of unwanted numbers, you could add unwanted numbers to the BLACKLIST memory manually, but that's not necessary.
If I lose power, will I lose the numbers I added to the BLACKLIST memory?
No, this unit has non-volatile memory that will prevent it from losing all the stored numbers, even when disconnected for a long time.
Do I need one T-Lock Call Blocker to protect each phone in my house?
You only need one T-Lock to protect your phone line (or phone number), regardless of the how many phone extensions(s) you have, corded or cordless.
Can I use the T-Lock Call Blocker to block calls to my cell?
The T-Lock Call Blocker works on landline, not mobiles or cell phone lines. However, you can forward your cell calls to your landline and use the T-Lock Call Blocker to block the cell calls.
Is theT-Lock Call Blocker compatible with VOIP or digital voice services?
Yes, the T-Lock Call Blocker has been tested with several VOIP voice services including Vonage, MagicJack, AT&T U-verse, Verizon's FIOS, Comcast, and many others.
Is the T-Lock Call Blocker compatible with DSL phone lines?
Yes, the T-Lock Call Blocker has been tested with several several DSL voice services. You will still need to use a DSL filter and install the T-Lock on the 'voice' side.
Will the T-Lock Call Blocker work with my existing Voicemail or Fax machine?
Yes, the T-Lock Call Blocker will not interfere with any of your existing telecom equipment.
Where can I get some help if I need any Help Setting it up?
You have access to our Technical support Hotline (1-786-221-5997), from 11 am to 7 pm, EST, Monday to Friday. You can also send us an email anytime via our support site at http://HQtelecom.com
Do I need to do any programming to set it up (as part of the installation)?
No. This device is plug-and-play! There are 2 ways of installing it; series or parallel. Please watch this YouTube Video to see how easy it is to setup ()
Will the T-Lock Call Blocker work outside the USA?
Yes! Over 100,000 units have been sold worldwide, including Canada, Europe, Caribbean, Central & South America, Mexico, Australia, Asia, & Africa.
Is the version N2 the latest (most recent) version available for this product?
Yes! We are selling the version N2 which is the latest version available for this product. If you wish to learn more about thie available versions, or click here ().
My Call Blocker does not display (or register) the caller ID information on incoming calls
Below are some tips and recommendations that may help:
The YEAR setting (201X) resets often / or Unable to setup the YEAR
We recommend that you do not program this parameter. Below is the reasons why:
Names are not showing in Caller ID Display (only phone numbers are displayed)
Unfortunately, the T-Lock Call Blocker only support number display, and it does not support name display as part of the caller id information. We recommend that you make use of another phone that supports Caller ID Name display.
The Caller ID information is not displayed on existing Phones when installed in Series
This
I'm unable to program the T-Lock Call Blocker using my Wireless handset
We have received this feedback from a few customers using some models of wireless handsets e.g. Vtech model 5153C. This happens due to a number of reasons:
Can I block calls that have no Caller ID info, and are shown as ‘unidentified’, or ‘unknown’, or ‘private’, or ‘Out of Area’, etc?
Yes.
Clarification about the quantity of numbers that can be stored in the T-Lock Call Blocker
1,500 is the # of phone & fax numbers you can store in the
Can I manually add phone numbers to the Blacklist?
Yes, you can manually add a list of telephone
T-Lock Installation Options (Series and versus Parallel - Pros and Cons)
There are 2 ways to install your blocker (please refer to manual). There are Pros and Cons of each setup, as follows:
How many rings do I hear on blocked calls? Will my phone still ring on incoming calls from numbers that are in the BLACKLIST?
The number of rings depends on 2 factors:
I’m getting lots of random digits in the incoming list
Based on what we have been able to troubleshoot, this is due to noise on the line generated by the local phone services. We have seen this issue in some VOIP services. Below are some suggestions on how to work around this issue: The following are possible fixes that have
My display is getting freeze (frozen) (e.g. none of the buttons work!) and/or getting random digits
Based on what we have been able to
My call blocker seem to have a protective film covering the LCD display. Should I remove it? How?
Yes. We would recommend that you remove this plastic firm using a thin
Is your website secured?
Our hqtelecom.com website uses Paypal to process orders so your payment information is secured once you go the Check Out via Paypal for payment. You may also order our products in Amazon or eBay -- just search for our store " hqtelecom ".
How does the warranty works?
Please refer to this document:
I have call waiting. Can the T-Lock Call Blocker block calls while I'm on another call?
Unfortunately No. The T-Lock Call Blocker can only block calls IF you are not on another phoneline. To the best of our knowledge, there is no call blocker device in the market that can do this!
Do I need to purchase a second T-Lock Call Blocker if I have 2 phone lines and a 2-line phone?
Yes, you will need a T-Lock Call Blocker per phone line or phone number.
Do I need to purchase a second T-Lock Call Blocker for my other phones in the house on my one line?
No, you only need one (1) T-Lock Call Blocker per phone line, regardless of the number of phones or handsets you have.
Does the T-Lock support Name Display?
Unfortunately no, this device only support number display as part of the caller ID information. 2 reasons: (1) This product was designed to work in conjunction with your existing phone systems which in its majority support name display. (2) Adding the Bellcore Caller ID chipset will make this product a lot more expensive!
What does the blocked caller hear when they call?
The blocked caller only hears one ring tone in his/her phone handset and then silence. After about 10 seconds, then he/she will get a dial-tone or busy signal depending on your phone service provider. The T-Lock Call Blocker produces no sounds or recordings.
My device cannot block outgoing numbers?
Here are some tips:
My Call Blocker is hanging up on everyone. What can I do?
Below are some troubleshooting tips:
After installing the call blocker, my phone is no longer ringing (my call blocker is blocking all incoming calls). Please advice.
Below are some reasons that may cause the call blocker to block all incoming calls:
How to determine if your call blocker is defective?
One easy way to determinate if your call blocker is defective is by testing it using a different phone line. If you do not have a second line at home, you may take it to your neighbors or relative and plug it in to confirm that it’s acting the same way. If it continues to act the same way, then most likely you have a defective device. If it does not, then the device is okay, and most likely there is a compatibility issue with your phone line.
My Call Blocker is blocking calls that are not in the BLACKLIST
If your call blocker is blocking numbers that you have not added to the BLACKLIST, we recommend that you review your BLACKLIST to make sure there is no single or double digits stored that may be causing the device to block calls you do not want to block. You can review the BLACKLIST, simply press the BLACKLIST button and then the scroll buttons to scroll up/down the list. If you see a number that you wish to remove from the BLACKLIST, press the REMOVE button once (Warning: If you press and hold the REMOVE button for more than 3 seconds it will prompt for the PASSword so that you can delete the entire list).
I can't remove a number from my call blocker (or I'm not able to delete a phone number from the blacklist)
Please keep in mind that your call blocker stores three (3) phone lists:
Can I have a version of this manual in Italian?
Below is a translated version of the manual () using http://translate.google.com. The translation is not perfect, but I hope it will help you.
My Call Blocker is blocking numbers that are not in my Blacklist. Any suggestions?
Thank you for contacting
How can I Unlock my Call Blocker?
As explained in section 12.0 of the manual. The “LOCK” feature is turned "OFF" as a factory default setting.
How Can I Reset / Clear my T-Lock Call Blocker's Memory (ies)? Can I start from Scratch?
The T-Lock Call Blocker has storage for 3 lists; Incoming Call List, OUT List, and the BLACK List:
Some of my incoming calls that are NOT on my BlackList are being blocked. How can I correct this?
Here are some possibilities:
What is the difference between the T-lock call blocker version 5.0 and version N2?
In terms of features, they both have the same, but the version 5.0's software has fixed some compatibility issues with major carriers e.g. less susceptible to power issues and noise. It also has a new design, logo, and retail / gift box.
Pros & Cons of Feature # SET 6 - Blocking Calls With No Caller Id
If you own a call blocker model CT-CID803 version 2.0, N2 or 5.0, you can turn the SET 6 feature ON, to block all calls with incomplete or generic information in the caller id, including:
Where can I find the manual / instructions for the T-Lock Call Blocker?
If you own a Version 1 unit, CLICK HERE
My call blocker is shorting my line or making my line busy
In our experience, 'shorts' on most telephone lines are caused by some wiring issue. Below are some tips on how to resolve this issue:
My call blocker is blocking all incoming calls, what should I do about this?
Here are some tips to help you resolve this issue. We suggest you try these one at a time, starting with 1:
My call blocker is not blocking calls from numbers that are already on the BLACKLIST
Below are some of the reasons why your call blocker is not blocking calls from numbers that are already on the BLACKLIST
My call blocker is blocking all incoming calls from my VoIP service e.g. Vonage?
Customers with VoIP services such as Vonage, Comcast, etc, experience this issue with their call blockers blocking call the incoming calls (applicable to V5 or V6 models). Below are some solutions:
My Blocker is blocking random calls / numbers. How can I fix this?
Below are some reasons that may cause your call blocker to block calls:
Common issues with SERIES INSTALLATION
Below are some of the common issues experienced by our customers when using the SERIES INSTALLATION:
Why do I need a call blocker?
In the US, registering your number with the 'Do Not Call' list will only help you with ~ 5% to 10% of the unwanted calls. The remaining 90% to 95% are from 2 other sources; 1) illegal scams / fraudulent entities (mostly operating outside the US), or 2) government's sponsored entities not covered by the Do-Not-Call-List such as charities, politicians, etc. For these unwanted calls, we recommend a call blocker.
Does this unit have a preloaded blacklist of known bad numbers?
No, with this device you will need to build this list over time. In our experience, these bad numbers are constantly changing, and having a device with a pre-loaded list of bad numbers is probably 99% obsolete (out of date).
How can I program the T-Lock to block outgoing calls?
Please follow Section 3 in the revised manual:
Can you explain why a call I just got was not blocked? I checked the call blocker, and when I pressed "blacklist",I got the "rep" message on the display.
2 possibilities:
I just got a call from and the phone number was not registered in my Call Blocker. Can you explain why?
First, Please keep in mind that your call blocker may not to be able to register all the incoming calls the same way your handset registers them mainly because they have different caller id reading software.